The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty.

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This page requires Javascript. Choose a different product series. Modify your browser’s settings f500 allow Javascript to execute. The Virtual Agent is currently unavailable. The encoder strips for the lift motors are dirty, out of place, or otherwise not allowing for normal operation. Would you like to view the product details page for fb500 new product? If The alignment bar hit something message continues to appear on the control panel after cleaning and troubleshooting the printer, then the alignment bar may require recalibration.

How does HP install software and gather data? This is the most common cause of The alignment bar hit something message.

HP Scitex FB Industrial Printer Troubleshooting | HP® Customer Support

See your browser’s documentation for specific instructions. This product cannot be identified by Serial Number alone. Unable to determine warranty status. Please try again shortly. Warranty withdrawn refurbished product: Clean any cured ink deposits from the belt.


Remove the user and service endcaps for access to the lifting mechanisms. Product has been exchanged: Any db500 cabling is not visible in this view. Troubleshooting “The alignment bar hit something while moving” message on HP Scitex FB and FB printers To troubleshoot The alignment bar hit something while moving message, complete the following steps:.

Detail of the service-end alignment bar lifting assembly. Check both ends of the bar and both lifting assemblies user end and service end for any mechanical problems and correct any issues. This product was sold by a third party. The serial number provided does not match the previously selected product. Asia Pacific and Oceania. Remove the fasteners in both the service and user endcaps.

This product was designated to be returned to HP. See your browser’s documentation for specific instructions. Service-end view of lifting assemblies. Product sold by third party: How does HP install software and gather data?

Thus, the warranty hl been removed from this product. This product has been exchanged for a new or refurbished product. The user end is similar in appearance. Ensure that the encoder strip 4 in Figure 3 is properly positioned in its holder.

In the following figures, only the service end of the printer is illustrated.

  ISO 19439 PDF

HP Scitex FB500 Industrial Printer Troubleshooting

Do not attempt to remove the input roller assembly. Touch the Up and Down buttons on the control panel to move the alignment bar up and down. Fbb500 warranty support needed would be completed by the third party that sold the product. The Virtual Agent is currently unavailable.

As the alignment bar moves downward, it reaches a build-up of ink and cannot move any farther. Learn more about HP’s privacy policy. See the following section for details on accessing the lift assemblies.

Please return to the product information page and verify the numbers provided or try again later. This product was sold by a reseller. Europe, Middle East, Africa. Accessing lift assemblies in HP Scitex FB and FB printers To inspect the alignment bar lifting mechanisms for any problems, the up and service endcaps must be removed for access. Please try again shortly.

Carefully inspect and observe the alignment bar and lifting mechanisms for any binding, obstruction, or other problem.